SHIPPING & DELIVERY
Sanitary Measures for COVID-19
In light of COVID-19, Dermalogica is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.
In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual within the UAE. Next Day delivery in Dubai, and 2-3-day deliveries in the UAE will be available as always, with the exception of same-day delivery around the UAE. We're working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.
Dermalogica offers delivery across the GCC. The order delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our channels. Please check back frequently to see if more options have become available to suit your preference.
Deliveries take place between 9:00am - 11:59pm. The following options are available for delivery to your requested address in the UAE*:
|Dubai||Next Day||All deliveries are Free of Cost|
|All other UAE locations||2-3 working Days||All deliveries are Free of Cost|
* Orders placed outside of working hours (9am-8pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the Order's submission. Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity, sale season and bank holidays — during this time, next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that orders paid for by Cash on Delivery attract a 15 AED delivery fee.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered daily excluding UAE public holidays and Fridays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided by SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 10am-10pm on our UAE